Leadership – The Approach to Business Excellence

By Bill Grundy, Member, Executive Leadership Alliance International

Walt Disney once said, “A leader is anyone who influences change.”

Business excellence includes executive leadership, people management, quality service, brand loyalty, and inspiring creativity. Achieving business excellence requires incremental change and continuous improvement with a connection and bond between inspired leaders, motivated employees, satisfied customers or clients driving financial results and repeat business.

The five traits most valued in a Leader are:

Honesty
Forward-Looking
Competency
Inspiration
Intelligence

A leader’s responsibility is to insure that change happens constructively.

Employees look to the organization’s leaders for direction about shared values, beliefs, and strategies. Behaviors demonstrated by those in leadership roles are instrumental in conveying values, guiding strategy and inspiring employees and customer interest. This practice is more effective than directing employees to adhere to company policy. Actions tell a story of the leadership and their values. The behaviors and values conveyed will be the tone the employees will naturally follow.

Leadership: Adapt leadership strategies and best practices to your organization
Vision: Develop & communicate your leadership vision
Operations: Maintain systems & structures to meet goals
Engagement: Foster individual responsibility throughout the organization
Results: Inspire commitment and leadership in others

The behaviors, values and qualities of such a leader include achieving a leadership style and approach that has an affect on every facet of the organization.

Ask yourself; do most people remember a product or a person? It has been determined that people remember people.

As a leader, it is important to align the mission and objectives of the organization to the organization’s human resource culture. Creating and organizing the company culture, finding or realigning the right person for the right roles, nurturing the culture, communicating and supporting the culture, while developing an environment the organization can embrace.

Organization: Creating and organizing the company culture
Talent: Finding or realigning the right person for the right roles
Culture: Promote organizations values, history and philosophies
Communication: Effective communication reinforcing & supporting the culture
Environment: Appreciation, empathy, supportive and caring environment create pride in supporting the organizations culture

Such a leadership approach will have far reaching affects on the organization’s success and encompass: Quality Service, Building Relationships and Brand Loyalty, and Creating a Competitive Advantage over Competition.

The approach inspires creativity, collaboration and new ideas, which are essential to an organizations overall growth and success.

The leader’s role is to instill the responsibility for the culture and success in everyone in the organization. Everyone should be committed to the cultural identity, accept responsibility, working to enable innovation and inspiration throughout the organization.

Leaders, who recognize the values they demonstrate, will be remembered longer than their accomplishments. Leaders, who live the day to day values of the organization and what they personally value, provide insight into their character, leaving a long-lasting, positive affect providing a legacy to be remembered.

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